Help

Urgent Queries

For any urgent queries, please send an email to steven@tealightbooks.com. Steven will respond as quickly as possible, but please allow 1-2 working days.


Help with eBook Files

Many of the books in the Tealight Store are available in digital formats. The formats available are EPUB and MOBI files, and sometimes PDF versions as well. Once you have purchased an eBook, you will be sent a link to download the file which will remain active for 7 days.

EPUB is the standard generic file type for eBooks, and is compatible with most eReaders, except for Amazon Kindle devices (see below). You can read EPUB files on your computer, tablet, smartphone, or eReader; you just need to ensure you have compatible software.

Anyone wishing to read on Kindle should choose the MOBI format where available, although EPUB files can be converted to MOBI files using free software like Calibre. It is not currently possible to load an EPUB file directly onto a Kindle device.

To read an eBook in PDF format, you will need a copy of Adobe Acrobat Reader or any other program that can read PDF files.

To transfer a MOBI file to your Kindle device

To transfer a MOBI file to your Kindle you may need to locate your Kindle email address, which is an email address automatically generated by Amazon for every Kindle user. You can also drag and drop the file onto your Kindle if you connect the device to your computer using a USB cable.

Regrettably, Amazon does not allow cover art to show on files that are not bought directly through the Amazon store, so you may find the cover of your MOBI eBook doesn’t display in the library on your device. We can only apologise, and we hope Amazon will change this policy in the future.


Shipping

We deliver physical copies of our books both in the UK and internationally (sent from London).

UK Delivery

Less than £5.00 spend = £2.99

Between £5.00 and £30.00 spend = £4.99

Above £30 spend = FREE

EU Delivery

Less than £50.00 spend = £8.50

Above £50.00 spend = FREE

United States and Canada

Less than £100.00 spend = £10.50

Above £100.00 spend = FREE

Rest of the World

Less than £100 spend = £10.50

Above £100 spend = FREE

Postage costs are automatically calculated using the above criteria during the checkout process. We aim to post orders within two business days of the order being placed. The Customer is responsible for paying any duty or taxes incurred in the country of destination.

If postage feels inconvenient, please consider purchasing an eBook version instead.

If you have a specific query related to postage, please send us an email.